Return & Refund
If you do not satisfied with our goods and want to send them back to get a refund or an exchange, you can send a message to our after-sale Customer Service (email address: [email protected]), they will reply you within 24 business hours and give you further information and some useful advice.
- Please contact us before sending the item back to us for a refund. We do not accept returned items that were sent back by you directly without checking with us first.
- Write your order number on the package, like LJ00000031 to make your package be recognized easily, so we can solve your problem as soon as possible.
- You have to undertake return express fees by yourself.
- After we make sure that we have received the return package, we will contact you and give you a refund or an exchange.
Returns can be accepted within 15 days as below:
The returns from our customers are acceptable within 15 days after you get the package. when we confirm the arrival of the package you returned, we 'll refund you the payment. All merchandise returns must be unworn, unwashed, original lace( uncut ), original curl pattern( undispersed ), and still, have the original package & gifts attached.
We offer the full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer's own fault cannot apply for the refund.
We also offer a partial refund on returned items which have some original parts missing. In such a case, the customer can only get a partial refund.
Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. In the case of free post, consumers are responsible for the return shipping cost.